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Case Study
Freight forwarders, 3PLs, and other logistics service providers that do business at volume run into a common problem: Customers have pallets for same-day or next-day delivery that need urgent attention and service for timely delivery.
Given the scope of EFW’s business, these urgent situations were emerging regularly within itse-commerce business. EFW has traditionally used a wide range of last mile partners to support its services, but it needed an additional partner that could specialize in turning last-minute same-day and next-day requirements into successful deliveries.
To meet urgent delivery requirements, EFW needed a partner that:
EFW identified FRAYT as an organization that could offer the market presence, diverse fleet, and tech platform needed to execute in these urgent situations.
EFW quickly onboarded FRAYT as an additional last mile partner, and the organization started funneling same-day and next-day deliveries to FRAYT. As the two companies built out an effective workflow for delivery management, they created a solution to provide special instructions to FRAYT drivers. Now that the partnership is fully operational, EFW sends FRAYT multiple deliveries each day — plus even more during summer and winter peak seasons.
The EFW team found the FRAYT platform intuitive and easy to use, and the entire experience of channeling same-day and next-day deliveries to FRAYT is efficient and ultimately aligned with EFW’s needs.
Augment your last mile delivery fleet with our vehicles to meet peak demand and handle overflow, so your operations can scale with demand an in instant.
Optimize your delivery capacity and improve your ability to meet fluctuating demand with easy-to-use planning tools.
Access live support from a dedicated team during business hours to assist with any issues as they arise. Chat support available 24/7.
Once this new partnership between EFW and FRAYT was fully established, EFW started seeing positive results across its e-commerce business. Those results included an increase in on-time deliveries and customer satisfaction. FRAYT’s services meant that these challenging same-day and next-day deliveries could get back on track for timely fulfillment.
The FRAYT team is always ready to assist at a moment’s notice, which is crucial to success in these urgent situations. From FRAYT’s diverse fleet, EFW primarily uses box trucks, cargo vans, and FRAYT’s high-quality drivers to keep deliveries moving forward.
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