The Tile Shop store front
Case Study
The Tile Shop

The Tile Shop Offers Job Site Delivery Easily with FRAYT

Cargo Vans
/
Box Trucks
Cincinnati, OH
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The Tile Shop has an extensive selection of high quality floor & wall tile, exclusive designs, expert staff, and amazing customer service.
“The thing I like most about FRAYT is the good communication. I work with the same 10 drivers and have established a beneficial routine. FRAYT really is like Uber, but for business delivery. It’s the most intuitive & reliable on-demand delivery platform.“
Mackenzie
Store Manager

The Problem

Having same day delivery as an additional offering helps the Tile Shop differentiate themselves from their competitors and delight their customer base.

Store Manager, Mackenzie, used local couriers or other delivery platforms daily to get their products to customer’s job sites or homes.

Often times, bad communication and lack of attention to details from drivers, would result in a bad experience for both the tile shop and their customers.

Mackenzie decided to start looking for another delivery solution.

The Solution

After signing up for a FRAYT Business Account, Mackenzie was able to schedule same-day deliveries in just a couple of minutes.

Our platform matched her with reliable drivers, gave real-time tracking, and shared delivery confirmation with customers instantly.

She loves the peace of mind that she gets using FRAYT. She’s gotten to know the same rotation of FRAYT Drivers and trusts them to match the level of exceptional customer service that her and her team offer.

Fleet Augmentation

Augment your last mile delivery fleet with our vehicles to meet peak demand and handle overflow, so your operations can scale with demand an in instant.

Capacity Planning

Optimize your delivery capacity and improve your ability to meet fluctuating demand with easy-to-use planning tools.

Live Operations Support

Access live support from a dedicated team during business hours to assist with any issues as they arise. Chat support available 24/7.

The Results

After signing up for a FRAYT Business Account, Mackenzie was able to schedule same-day deliveries in just a couple of minutes.

Our platform matched her with reliable drivers, gave real-time tracking, and shared delivery confirmation with customers instantly.

She loves the peace of mind that she gets using FRAYT. She’s gotten to know the same rotation of FRAYT Drivers and trusts them to match the level of exceptional customer service that her and her team offer.

“The thing I like most about FRAYT is the good communication. I work with the same 10 drivers and have established a beneficial routine. FRAYT really is like Uber, but for business delivery. It’s the most intuitive & reliable on-demand delivery platform.“
Mackenzie
Store Manager
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Pickup time, guaranteed

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20,000+

Owner/Operator Drivers in Our Network

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99%

Driver-delivery match rate

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